Payment: How do I pay for my purchase?
Your order will be charged in CAD funds. If paying for your purchase with a brand new Paypal account please note that payment may be delayed until Paypal verifies your information. This may delay shipment of your order.
Refunds and Exchanges: How do I return an item?
Returns are accepted on any order, UP TO 30 DAYS FROM PURCHASE DATE, no questions asked. We kindly ask to contact us as soon as possible if considering making a return of your order. Please note your order will ship back to us at your expense and it must arrive unused and in good condition.
Shipping: How does your store ship and how much does it cost?
FREE GLOBAL shipping until November 30th 2018 midnight EST!
We ship all our goods from Ontario Canada via Canada Post and currently ship to the contiguous USA and Canada. Standard Ground Shipping is FREE on orders $29.99 and over. Orders under $29.99 will incur a $9 flat shipping charge. Tax is included in our prices.
It is imperative that you, our customer, provide the correct ship to address before placing an order. Please take the time to double check your address carefully. Custom orders may take longer to expedite due to their unique nature.
The customer is responsible for any fees related to duty or custom tariffs!
Delivery: How does your store deliver my purchase?
Please allow up to 10 ten business days after proof approval for your order to arrive. We kindly ask to allow extra time during the busy Holiday season. In the unlikely event of a postal strike, we also kindly ask for extra time, while we strive to find another method of delivery.
Lost or Damaged Orders: What happens if my order arrived damaged or did not arrive at all?
Please contact us as soon as possible if your order arrives damaged or is lost in transit, so that we can quickly remediate your loss of product. This is done on an individual, case by case scenario.
Packaging: How does your store ship my purchase?
Your order will ship in a bubble mailer to protect its contents.
Thank you for your business!